At MB365, your privacy is more than a promise on paper — it is a responsibility we take seriously every day. This Privacy Policy clearly explains how we collect, store, use, and protect your personal data as a member of our platform in Malaysia.
Six core pillars that underpin MB365's approach to protecting the data and privacy of every member.
All data transmitted between your device and MB365's servers is encrypted using TLS 1.3 with AES-256 encryption — the highest security standard in the digital finance industry.
Mb365 does not sell, rent, or transfer your personal data to any third party for marketing or commercial purposes without your explicit consent.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in every aspect of member personal data collection, processing, and storage.
You have the right to access, correct, or request deletion of your personal data at any time. The request process is straightforward and handled within 14 working days.
Mb365 only collects data that is strictly necessary to provide our services. We do not collect excessive information unrelated to platform operations.
In the event of any security incident involving your data, MB365 is committed to notifying you within 72 hours in accordance with international data protection best practices.
This Privacy Policy is issued by MB365 ("we", "Platform") and applies to all users who access or use our services through the mb365.win website, the official MB365 mobile app, and any other digital channels operating under the MB365 brand.
The primary purpose of this policy is to provide you as a member with full transparency regarding:
Mb365 collects your personal data in several ways — directly when you register or interact with the platform, and automatically as you use our services. Below is a summary table of the data collected:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth, gender | Account Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, bank name, transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Activity Data | Wagering records, games accessed, login timestamps | Automatically during gameplay |
| Communication Data | Support chat contents, enquiry emails | Interactions with customer support |
We does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless specifically required by law.
Every piece of data we collect has a clear and legitimate purpose. MB365 does not use your personal data for any purpose unrelated to the services you use. The following are the primary purposes for data use:
Mb365 does not sell your personal data. However, there are limited situations where we may need to share certain information with trusted third parties:
All third parties working with MB365 are subject to binding data protection agreements and are regularly audited to ensure their compliance with our privacy standards. We do not permit any third party to use your data for their own purposes.
Mb365 continually invests in security infrastructure to protect your personal data from unauthorized access, loss, or misuse. Key security measures we employ include:
Mb365 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the overall functionality of the platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
Request a copy of the personal data we hold about you at any time.
Request correction of any inaccurate or incomplete personal data held in our records.
Request deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing or certain other purposes.
Receive your personal data in a machine-readable format for transfer to another platform.
Request that we restrict the processing of your data in specific situations while an investigation is ongoing.
To exercise any of the above rights, please contact our privacy team by email at [email protected]. Your request will be processed within 14 working days. In complex cases, this period may be extended up to 30 days, with prior notice given to you.
Mb365 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are our data retention guidelines:
When data is no longer needed and there is no legal obligation to retain it, MB365 will securely delete or anonymise it using methods that comply with international information security standards.
Mb365 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business operations. We are committed to notifying you of any material changes through:
Your continued use of the mb365 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the changes take effect.
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy or Malaysia's PDPA, please contact our Data Protection Officer (DPO) through the following channels:
We will acknowledge receipt of your enquiry within 2 working days and aim to provide a full response within 14 working days. For cases requiring further investigation, we will keep you informed of the progress on a regular basis.
If you believe that MB365 has not handled your privacy complaint satisfactorily, you have the right to lodge a complaint with Malaysia Personal Data Protection Department or any other relevant authority.
Mb365 ensures your information is fully protected so you can focus on an enjoyable gaming experience without worrying about data security.