MB365 believes that enjoyable gambling is responsible gambling. We provide a range of self-control tools, wagering limits, and support resources to ensure you always enjoy a healthy and safe gaming experience in Malaysia.
We provide a range of tools that you can use at any time directly from your account to ensure your gaming experience always stays in control.
Set the maximum deposit amount you allow within a day, week, or month. This limit takes effect immediately and can only be lowered at any time.
Enable automatic reminders that will notify you when your play time reaches your set limit. Helps you stay aware of the time you spend on the platform.
Select a cool-off period from 24 hours to 6 weeks. During this time, you will not be able to log in or carry out any transactions on your mb365 account.
For more serious cases, you may choose to self-exclude permanently or for a minimum period of 6 months. This decision cannot be reversed before the period expires.
Set a daily, weekly, or monthly loss limit. Once this limit is reached, the system will automatically block any further betting activity until the limit period resets.
Choose to opt out of receiving all promotions, bonuses, and marketing offers if you feel they are encouraging you to spend more than planned.
At MB365, betting should be an enjoyable form of entertainment — not a source of stress, debt, or problems in your life. That is why we go beyond merely meeting legal requirements and actively invest in systems and training that ensure our members' wellbeing is always the priority.
The mb365 player protection team operates around the clock, 24 hours a day, 7 days a week. They are trained to identify concerning gaming patterns, proactively offer assistance, and connect members with appropriate support resources in Malaysia. We also work closely with consumer protection bodies to ensure our policies always align with global industry best practices.
Our core principle is simple: Responsible gambling means planned, controlled play that never interferes with your daily responsibilities. Every time you log in to MB365, we want you to enjoy the fun without the burden. And when you decide to stop playing for the day — we fully support that decision.
MB365 also provides a transparent wagering history view so you can review your activity records at any time. This transparency matters because many players are unaware of how much they have spent until they see the actual figures. We want you to always know where you stand.
Problem gambling rarely happens overnight. It usually starts gradually, with small behavioral changes that are easy to overlook. The earlier you recognize the signs, the easier it is to regain control. Here are the warning signals you should take seriously:
Continuing to play or increasing bets in hopes of recovering lost money — this is the clearest sign that a gambling problem is taking hold.
Using borrowed money, credit cards, or emergency savings to deposit funds into your wagering account.
Constantly thinking about the next bet, planning new strategies, or imagining big wins even while working or spending time with family.
Lying or avoiding conversations about how much time or money has been spent on gambling with a partner, family member, or friend.
Using gambling as a way to cope with stress, anxiety, sadness, or personal problems — this means gambling has gone beyond mere entertainment.
Has tried to cut down or stop gambling multiple times without success — this indicates a need for professional help.
Take a few minutes to answer the questions below honestly. This is not an official test, but it can help you assess your own relationship with betting activity. If you answer "Yes" to three or more questions, we strongly recommend you contact our support team.
Have you ever felt the need to hide your wagering activity from people close to you?
Have you ever felt anxious or irritable when trying to cut down or stop wagering?
Have you ever used money intended for daily necessities — bills, food, or rent — to gamble?
Has the amount you wager been gradually increasing over time to achieve the same feeling?
Have you ever returned to gambling the next day just to chase back money you had lost?
Has wagering activity begun to affect your relationships with family, friends, or your work performance?
Have you ever borrowed money or sold personal belongings to obtain extra funds for betting?
All mb365 self-control tools are accessible directly through your account settings panel. The process is straightforward, and every change you make to restrict activity takes effect immediately with no delay. Here is a quick guide:
Access your account through the official MB365 website or mobile app. Make sure you are in a safe and private environment.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You will see a full list of control tools — deposit limits, loss limits, time limits, self-breaks, and self-exclusion. Choose what best suits your needs.
Enter your desired limit value or select a cool-off period. You will be asked to confirm this decision via email or SMS verification.
The limit you set will be activated immediately. Any limit reduction requires no waiting period — this is MB365's policy to ensure instant protection.
If you encounter any difficulties or wish to apply for long-term self-exclusion, our support team is available 24/7 via live chat within the platform.
MB365 has a strict policy: our platform is for individuals aged 18 years and above only. We take this responsibility extremely seriously and implement multiple layers of verification to ensure no children or minors can access our platform.
All new members are required to complete a KYC (Know Your Customer) process that verifies their date of birth and identity through official documents. Accounts that fail age verification will be automatically suspended until verification is complete.
For parents and guardians, we recommend the following steps to protect children in your home:
If you or someone you know needs help with a gambling problem, there are several organisations in Malaysia that provide professional and confidential support. MB365 encourages anyone who needs it to reach out to the following resources:
Provides counseling and referrals for individuals and families affected by addiction problems. Services are confidential and free of charge.
A volunteer organization offering emotional support to individuals facing life pressures, including problem gambling.
Hospital Bahagia Ulu Kinta and Hospital Permai Johor offer addiction treatment programmes including compulsive gambling issues.
Our player protection team is available 24/7. Every conversation is confidential and will not affect your account.
Below are the most frequently asked questions by MB365 members regarding our responsible gaming policies and tools.
Register your MB365 account now and enjoy the best betting experience in Malaysia — with built-in self-control tools for your peace of mind at all times.